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The Elite Advantage

Your Partners for Life

You can trust our experienced Global Services Team to support you at every step to ensure your law firm’s digital transformation is efficient and successful.

Elite Customer Portal

Technology Delivery and Implementation Services

The world’s most successful law firms trust Elite to power their revenue cycles, and we take this responsibility seriously. Our Global Delivery Services team has a wealth of experience in the business of law, financial and practice management systems, technology implementation, and user enablement.

Planning and Preparation

Proper planning is key to your long-term success. Our team of financial management and business operations experts will assess your firm’s workflows, processes, and data needs and provide strategic advice on how to prepare your firm for a successful implementation.

Assess your technology needs and operational processes to determine the best solution to fit your firm

Discuss your technological and operational priorities and build an implementation roadmap

Facilitate your conversations with firm leaders and key stakeholders and boost adoption across the firm

Migration and Implementation

Implementing critical business systems is certainly a challenge, but with an experienced and dedicated partner at your side, you can tackle the project with confidence. We’ve crafted our exclusive Elite Value Acceleration methodology based on our deep knowledge of law firm operations, financial management best practices, and cloud migration strategies to ensure your implementation is as seamless and efficient as possible.

A project manager oversees and directs every stage of the implementation

Elite data experts extract and migrate your firm's data to your new solution

A dedicated delivery team iteratively configures and tests components to optimize the implementation process

Optimization and Enablement

We empower you to realize the maximum value from your software investment by expertly configuring your solution for optimal performance and by equipping your employees with the skills, training, and confidence they need to operate the system effectively.

Partner to build training programs that enable your employees to take advantage of multi-channel training opportunities

Leverage live or on-demand video training sessions, our extensive product tutorials, and the Elite Knowledge Base so your staff is fully trained by go-live

Develop financial management system optimization strategies and data analytics best practices to track the right data and create reports with ease

Customer Support Services

When you partner with us, you receive comprehensive technical and operational support from day one and beyond. Whether you experience a minor technical problem or you want to discuss long-term growth strategies, we are here to help you maximize the value of your solution.

Technical Support

We understand how frustrating it is when technology malfunctions. Our customer support team is available 24/7 to answer any questions you might have or to address technical issues with speed, competency, and empathy. Our Global Support team of highly skilled experts is focused on making sure your firm is always one beat ahead.

Submit new support tickets quickly and easily and track the status of existing tickets through the Customer Portal

Call regional phone support 24/7 for high-priority issues

Access our Knowledge Base and Elite Connect for multiple self-service options

Strategic Guidance

Do you want to do more with your Elite solution? Whether your goal is to optimize your tech stack, develop a long-term growth strategy, or simply assess your current business needs, our legal software experts can offer strategic advice based on decades of experience helping firms like yours accelerate their businesses.

Set and align business goals for maximum growth and profitability

Update or adopt new business processes to increase operational efficiency

Learn how to leverage real-time financial data and analytics to make better strategic decisions

Value Enhancement

As an Elite customer, you also have access to exclusive enablement channels that we have built to extend the value of your solutions. Stay current on product innovations, connect with other users, gain practical knowledge about your solution, and learn how other firms are benefiting from their solutions.

Leverage exclusive customer resources such as monthly Power Hours, product newsletters, and invite-only webinars to stay informed on the latest product features

Find the latest product information, technical documentation, and step-by-step tutorials in the Elite Knowledge Base

Collaborate with the extended Elite family of customers and partners through the Elite Connect forum and our annual VANTAGE conferences

Elite Customer Portal

The Customer Portal gives you access to multiple customer support and enablement resources, including the Elite Knowledge Base, support case tracker, Elite Learning, Elite Connect, and more.

Customer Portal

Elite Connect

Connect with other Elite customers from across the globe to discuss product features, new releases, and optimization strategies.

Support Cases

Easily submit new technical support cases and track the status of existing cases.

Elite Knowledge Base

Access our extensive library of product documentation, training materials, tutorials, FAQs, and more.

Contact Regional Phone Support

Region	Phone Number
North America	800-354-8337
North America	888-877-6529
North America	888-252-2607
United Kingdom (toll free)	08000151631
United Kingdom (outside UK)	44 203 684 7842
Australia	1800 118053
New Zealand	0508 555605

Customer Support FAQs

When is Elite Support available?

Elite Support is available Monday–Friday (excluding holidays) during normal business hours. Here’s a breakdown by region:

US/Canada: 6:00 am–5:30 pm (Pacific Time)
APAC: 9:00 am (Auckland)–5:30 pm (Beijing)
EMEA: 8:00 am–6:00 pm (GMT/BST)

Submit a support request anytime through the Elite Customer Portal or by contacting your Regional Support team.

What do I do if I have a high-priority issue?

For any high-priority issues or problems, call your Regional Phone Support number listed above.

Whom do I contact about Elite products and services?

If you would like to discuss any Elite products or services, please contact your Sales Representative.

How do I find the Elite Support holiday schedule?

You can find the regional holiday support schedules and many other support details by logging into the Elite Customer Portal.

What do I do if I don't have my Customer ID?

If you don’t have your Customer ID or you’re having trouble signing in to the Elite Customer Portal, call your Regional Phone Support number listed above.

Whom do I contact about outstanding balances on my Elite account?

If you have any questions about outstanding balances on your Elite account, please send an email to AR@elite.com.

Whom do I contact about invoices that I have received from Elite?

If you have any questions about invoices from Elite, please send an email to Invoicing@elite.com.

Your Partners for Life

Technology Delivery and Implementation Services

Planning and Preparation

Migration and Implementation

Optimization and Enablement

Customer Support Services

Technical Support

Strategic Guidance

Value Enhancement

Elite Customer Portal

Elite Connect

Support Cases

Elite Knowledge Base

Contact Regional Phone Support

Region

Phone Number

Customer Support FAQs

When is Elite Support available?

What do I do if I have a high-priority issue?

Whom do I contact about Elite products and services?

How do I find the Elite Support holiday schedule?

What do I do if I don't have my Customer ID?

Whom do I contact about outstanding balances on my Elite account?

Whom do I contact about invoices that I have received from Elite?

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