Mark Dorman Talks Tech on Legal IT Insider
Recently, Elite CEO Mark Dorman sat down with Caroline Hill, Editor-in-Chief at Legal IT Insider, for a candid “fireside chat” about Elite’s vision and strategic roadmap for 2025 and beyond.
Mark shared insights into a range of topics such as:
Elite’s Vision and Customer-First Approach: How we’re prioritizing continuous innovation and customer happiness to ensure long-term, mutually beneficial relationships.
Personalized Support Model: Why we’ve adopted a pod-based support model and how these changes have improved service and results.
Cloud and SaaS Transformation: Why law firms are rapidly moving to our cloud-native SaaS platform, what it means for productivity, and how we support each customer’s unique cloud journey.
Flexible Implementation and Partnerships: How we collaborate with Premier Delivery Partners to streamline cloud implementations.
Open Integration and Data Strategy: Why we’re committed to having an open platform with robust APIs and how our new Microsoft Fabric integration provides better data accessibility and analytics.
AI-Powered Workflows: How we think about AI within the legal workflow, where we’ve already embedded AI, and how AI promises future automation and increased efficiency.
The reality is there is capability divergence and feature divergence between those two platforms, just because there are more things that we can do and innovate on the cloud platform...you’re going to get things sooner, faster, and better in the cloud than you will on-prem.