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Billing Transparency Tool Enhances Firm-client Relationships by Providing Complete Insight Prior to Invoicing
LOS ANGELES, Apr. 14, 2014 – Thomson Reuters Elite, part of the Legal business of Thomson Reuters, today announced it has entered in an Integration partnership with No Surprises Software to benefit 3E, Enterprise, and ProLaw clients with complete billing transparency. No Surprises Software is the provider of Viewabill, a one-of-a-kind, cloud-based platform that enables firms to share bills in real-time, so they can build stronger relationships with their clients and improve realization rates and collection times.
“When a firm’s clients are able to access pre-bill information through Viewabill, they focus more on the work as it completed and aren’t surprised by the final invoice,” said No Surprises Software Co-founder and Co-CEO Robbie Friedman. “Unexpected bills and last-minute questions become rushed problems and, subsequently, major causes for distrust in many legal relationships. With Viewabill, Elite clients can ensure that their integrity and efficiency remain unquestioned.”
By seamlessly integrating with 3E, Enterprise, and ProLaw, Viewabill creates simple, seamless, and secure connections that allow data to automatically sync between the systems. The solution equips firms with granular controls over the data being shared and the ability to customize the solution to meet their specific needs and objectives. Attorneys within a firm are able to continue billing and drafting time entries without changing existing processes, providing their clients with pre-bill transparency in real-time and eliminating billing disputes and write-offs once the final invoice is received.
“We are very excited to enter in this partnership with No Surprises Software, as its intuitive Viewabill solution provides clients with the clarity they want, without affecting the core Elite technology or the way attorneys work,” said Elisabet Hardy, vice president of product management at Elite. “Relationships between firms and their clients are built on trust, and that can easily become compromised during the collection process. Therefore, it is crucial that Viewabill gives clients accurate expectations, even before their invoices arrive.”
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No Surprises Software, LLC was incorporated in 2013 and is based in Columbus, Ohio. The company serves legal departments, attorneys, and law firms, as well as accountants, freelancers, and consultants. Its cloud-based transparency tool allows clients to view their bill in real-time—prior to invoicing. For more information, visit No Surprises Software.