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For immediate assistance regarding URGENT SYSTEMS DOWN incidents, please contact the appropriate product support team via the phone numbers listed below.
To obtain a customer support login and password, please have your company's key Thomson Support contact call our Dispatch Team via the phone numbers listed below.
Support
888-8PROLAW (888-877-6529)
Business Hours
7 AM - 6 PM (Mountain Time) Monday - Friday
US Support: 800-ELITEDP (800-354-8337)
US Business Hours: 6 AM - 5:30PM (Pacific Time) Mon. - Fri.
Elite Upgrade Support: (323) 642-5654
or elite-upgrades@thomson.com
UK Support: 08000151631 in the UK or +442073697470 outside UK
UK Business Hours: 8:00AM - 6:00PM (Greenwich Mean Time) Mon. - Fri.
UK Support E-mail: tesupport@thomson.com
UK Upgrade Support E-mail: kevin.e.smith@thomson.com
Australia: 1800 118053
Hong Kong: 30021289
Singapore: 1800 8232196
Malaysia: 1800 884612
Philippines: 1800 14410157
| For West km Support or Upgrades: |
Phone: 1-888-Westkm1 (888-937-8561)
Business Hours: 7:00AM - 7:00PM (Central Time) Mon. - Fri.
Email: West.wcskm@thomson.com
West km Latest Support News:
| For Legal Vision Support: |
Phone: 800-661-4633 or 403-237-7095
Business Hours: 6:00AM - 6:00PM (Mountain Time) Mon. - Fri.
US Holiday Schedule
| 2007 US Support Holidays |
January 1 |
New Year's Day |
January 15 |
Martin Luther King Day |
February 19 |
President's Day |
May 28 |
Memorial Day |
July 4 |
Independence Day |
September 3 |
Labor Day |
November 22 |
Thanksgiving Day |
November 23 |
Day after Thanksgiving |
December 24 |
Christmas Eve |
December 25 |
Christmas Day |
Canadian Holiday Schedule
After hours support will be available to Canadian-based Thomson Elite clients during non-Canadian holidays.
| 2007 Canadian Support Holidays |
January 1 |
New Year’s Day |
April 6 |
Good Friday |
May 21 |
Victoria Day |
July 2 |
Canada Day |
August 6 |
Civic Holiday |
September 3 |
Labour Day |
October 8 |
Thanksgiving |
December 24 |
Christmas Eve |
December 25 |
Christmas Day |
December 26 |
Boxing Day |
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