MatterSphere Support

Registered IT support staff can log requests via the Thomson Reuters Elite Customer Portal. This site also provides access to the Community, Education Services Hub and Knowledge Base.

Phone Support by Location

US Support: +1 800-354-8337, option 5
Business Hours: Monday-Friday: 6:00AM - 5:30PM (PST)

UK Support: 0800-0151631 within UK
or +44 20 3684 7842 outside UK
Business Hours: Monday-Friday: 8:00AM – 6:00PM (GMT)

Australia Support: 1800 118053
New Zealand Support: 0508 555605
Hong Kong Support: 30021289
Singapore Support: 1800 8232196
Malaysia Support: 1800 884612