Envision Support

Envision software updates and documentation can be accessed from the Thomson Reuters Elite Knowledge Base.

Envision support is available through the Thomson Reuters Elite Customer Portal.

Once you are inside the Customer Portal, you will be able to submit a service request and view your entire service request history.

Submitting a support request is simple:

  1. Login in to the Customer Portal
  2. Enter your email or customer number
  3. Enter your password

Each contact within your company must be setup to have access to these support sites. Passwords are case sensitive and unique for each contact. If you need to obtain a login for the Client Page or Customer Portal, please call the number below.

Envision Support: 0800-0151631 within UK
or +44 20 3684 7842 outside UK

Support Hours: Monday-Friday: 9:00AM – 5:30PM (GMT)

Support Holiday Schedule

2015 EMEA Support Holidays - Envision
United Kingdom - 2015 Support Holidays
January 1 New Year's Day
December 25 Christmas Day
December 28 Boxing Day (Observed)
January 1, 2016 New Year's Day