Elite Support
US Support
+1 800-ELITEDP (+1 800 354-8337)
US Business Hours
Monday-Friday: 6:00AM - 5:30PM (Pacific Time)
Elite Upgrade Support:
+1 323 642-5654
UK Support
0800-0151631 within UK
or +44 207 369 7470 outside UK
UK Business Hours
Monday-Friday: 8:00AM - 6:00PM (GMT)
UK Support Email
tesupport@thomsonreuters.com
UK Upgrade Support Email
elite.consulting@thomsonreuters.com
Australia: 1800 118053
New Zealand: 0508 555605
Hong Kong: 30021289
Singapore: 1800 8232196
Malaysia: 1800 884612
Support Holiday Schedule by Region
| United States - 2011 Support Holidays |
| January 17 |
Martin Luther King Day |
| February 21 |
President's Day |
| May 30 |
Memorial Day |
| July 4 |
Independence Day |
| September 5 |
Labor Day |
| November 24 |
Thanksgiving Day |
| November 25 |
Day after Thanksgiving |
| December 26 |
Christmas Day Observed |
| EMEA - 2011 Support Holidays |
| January 3 |
New Year's Day |
| April 22 |
Good Friday |
| April 25 |
Easter Monday |
| April 29 |
Royal Wedding |
| May 2 |
May Day Holiday |
| May 30 |
Spring Bank Holiday |
| August 29 |
Summer Bank Holiday |
| December 26 |
Christmas Day Observed |
| December 27 |
Boxing Day Observed |
| Canada - 2011 Support Holidays* |
| January 3 |
New Year's Day |
| February 21 |
Family Day |
| April 22 |
Good Friday |
| May 23 |
Victoria Day |
| July 1 |
Canada Day |
| August 1 |
Civic Holiday |
| September 5 |
Labour Day |
| October 10 |
Thanksgiving Day |
| November 11 |
Remembrance Day |
| December 26 |
Christmas Day Observed |
| December 27 |
Boxing Day Observed |
| January 2, 2012 |
New Year's Day |
*After hours support will be available to Canadian-based clients during non-Canadian holidays.
| Asia Pacific |
| Please contact your local support team for clarification of holiday hours. |