Thomson Reuters - Attorney Software

Elite Support

 

Elite Support Login
(Go here to view or open incidents)
ASR Login
(Go here for downloads)

US Support
800-ELITEDP (800-354-8337)

US Business Hours
Monday-Friday: 6:00AM - 5:30PM (Pacific Time)

Elite Upgrade Support:
(323) 642-5654 or

UK Support
0800-0151631 within UK
or +44 207 369 7470 outside UK

UK Business Hours
Monday-Friday: 8:00AM - 6:00PM (GMT)

UK Support Email

UK Upgrade Support Email
elite.consulting@thomsonreuters.com

Australia: 1800 118053
New Zealand: 0508 555605
Hong Kong: 30021289
Singapore: 1800 8232196
Malaysia: 1800 884612


Support Holiday Schedule by Region

United States - 2010 Support Holidays
January 1 New Year's Day
January 18 Martin Luther King Day
February 15 President's Day
May 31 Memorial Day
July 5 Independence Day Observed
September 6 Labor Day
November 25 Thanksgiving Day
November 26 Day after Thanksgiving
December 24 Christmas Day Observed

EMEA - 2010 Support Holidays
January 1 New Year's Day
April 2 Good Friday
April 5 Easter Monday
May 3 May Day Holiday
May 31 Spring Bank Holiday
August 30 Summer Bank Holiday
December 27 Christmas Day Observed
December 28 Boxing Day Observed

Canada - 2010 Support Holidays*
January 1 New Year's Day
February 15 Family Day
April 2 Good Friday
May 24 Victoria Day
July 1 Canada Day
August 2 Civic Holiday
September 6 Labour Day
October 11 Thanksgiving Day
November 11 Remembrance Day
December 27 Christmas Day Observed
December 28 Boxing Day Observed
*After hours support will be available to Canadian-based clients during non-Canadian holidays. 

Asia Pacific
Please contact your local support team for clarification of holiday hours.