Thomson Reuters Elite Support

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At Thomson Reuters Elite, we are committed to delivering accessible and responsive support and customer care.

Log into the Customer Portal to submit support requests and access the Community, Education Services Hub, Knowledge Base, and Elite Download Center (EDC) sites.

If you require access to the Customer Portal or are having issues logging in, please contact the Elite Portal Assistance.

Download the QuickStart Guide to get up and running on the Community.  If you experience any problems creating an account or logging in, please contact us for assistance.

For more support information for a specific Thomson Reuters Elite product, click on one of the links to the left.

Support Holiday Schedule by Region

2016 North America Support Holidays
United States - 2016 Support Holidays
January 1 New Year's Day
January 18 Martin Luther King Day
February 15 President's Day
May 30 Memorial Day
July 4 Independence Day
September 5 Labor Day
November 24 Thanksgiving Day
December 26 Christmas Day (Observed)
Canada - 2016 Support Holidays*
January 1 New Year's Day
March 25 Good Friday
May 23 Victoria Day
July 1 Canada Day
August 1 Civic Holiday
September 5 Labour Day
October 10 Thanksgiving Day
November 11 Remembrance Day
December 26 Christmas Day (Observed)
December 27 Boxing Day (Observed)

*After hours support will be available to Canadian-based clients during non-Canadian holidays. 

2016 EMEA Support Holidays
United Kingdom - 2016 Support Holidays
January 1 New Year's Day
March 25 Good Friday
March 28 Easter Monday
May 2 Early May Bank Holiday
May 30 Spring Bank Holiday
August 29 Summer Bank Holiday
December 26 Christmas Day (Observed)
December 27 Boxing Day (Observed)

 

2016 EMEA Support Holidays - ENVISION
United Kingdom - 2016 Support Holidays
January 1 New Year's Day
December 26 Christmas Day (Observed)
December 27 Boxing Day (Observed)

 

Asia Pacific - 2015 Support Holidays*
Australia - 2015 Support Holidays
January 1             New Year's Day
January 26 Australia Day
March 25 Good Friday
March 28 Easter Monday
June 13 Queen's Birthday
October 3 Labour Day
December 26 Christmas Day (Observed)         
December 27 Boxing Day (Observed)

*Please contact your local support team for clarification of holiday hours.