Thomson Reuters Elite Support

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At Thomson Reuters Elite, we are committed to delivering accessible and responsive support and customer care.

Log into the Customer Portal to submit support requests and access the Community, Education Services Hub, Knowledge Base, and Elite Download Center (EDC) sites.

If you require access to the Customer Portal or are having issues logging in, please contact the Elite Portal Assistance.

Download the QuickStart Guide to get up and running on the Community.  If you experience any problems creating an account or logging in, please contact us for assistance.

For more support information for a specific Thomson Reuters Elite product, click on one of the links to the left.

Support Holiday Schedule by Region

2017 North America Support Holidays
United States - 2017 Support Holidays
January 2 New Year's Day (observed)
January 16 Martin Luther King Day
February 20 President's Day
May 29 Memorial Day
July 4 Independence Day
September 4 Labor Day
November 23 Thanksgiving Day
December 25 Christmas Day
Canada - 2017 Support Holidays*
January 2 New Year's Day (observed)
February 20 Family Day (Alberta only)
April 14 Good Friday
May 22 Victoria Day
July 3 Canada Day
August 7 Civic Holiday
September 4 Labour Day
October 9 Thanksgiving Day
November 13 Remembrance Day
December 25 Christmas Day
December 26 Boxing Day

*After hours support will be available to Canadian-based clients during non-Canadian holidays. 

2017 EMEA Support Holidays
United Kingdom - 2017 Support Holidays
January 2 New Year's Day (observed)
April 14 Good Friday
April 17 Easter Monday
May 1 Early May Bank Holiday
May 29 Spring Bank Holiday
August 28 Summer Bank Holiday
December 25 Christmas Day
December 26 Boxing Day

 

2017 EMEA Support Holidays - ENVISION
United Kingdom - 2017 Support Holidays
January 2 New Year's Day (observed)
December 25 Christmas Day
December 26 Boxing Day

 

Asia Pacific - 2017 Support Holidays*
Australia - 2017 Support Holidays
January 2              New Year's Day (observed)
January 26 Australia Day
April 14 Good Friday
April 17 Easter Monday
April 25 Anzac Day
June 12 Queen's Birthday
October 2 Labour Day
December 25 Christmas Day
December 26 Boxing Day

 

*Please contact your local support team for clarification of holiday hours.