Thomson Reuters Elite Support

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At Thomson Reuters Elite, we are committed to delivering accessible and responsive support and customer care.

Login to the Customer Portal to submit support requests and access the Community, Education Services Hub, Knowledge Base and ASR sites.

If you require access to the Customer Portal or are having issues logging in, please contact the Elite Portal Assistance.

Download the QuickStart Guide to get up and running on the Community.  If you experience any problems creating an account or logging in, please contact us for assistance.

For more support information for a specific Thomson Reuters Elite product, click on one of the links to the left.

Support Holiday Schedule by Region

United States - 2014 Support Holidays
January 1 New Year's Day
January 20 Martin Luther King Day
February 17 Washington's Birthday
May 26 Memorial Day
July 4 Independence Day
September 1 Labor Day
November 27 Thanksgiving Day
November 28 Day after Thanksgiving
December 25 Christmas Day
January 1, 2015 New Year's Day

 

EMEA - 2014 Support Holidays
January 1 New Year's Day
April 18 Good Friday
April 21 Easter Monday
May 5 Early May Bank Holiday
May 26 Spring Bank Holiday
August 25 Summer Bank Holiday
December 25 Christmas Day
December 26 Boxing Day
January 1, 2015 New Year's Day

 

Canada - 2014 Support Holidays*
January 1 New Year's Day
April 18 Good Friday
May 19 Victoria Day
July 1 Canada Day
August 4 Civic Holiday
September 1 Labour Day
October 13 Thanksgiving Day
November 11 Remembrance Day
December 25 Christmas Day
December 26 Boxing Day
January 1, 2015 New Year's Day

*After hours support will be available to Canadian-based clients during non-Canadian holidays. 

Asia Pacific - 2014 Support Holidays*
Australia - 2014 Support Holidays
January 1 New Year's Day
January 27 Australia Day
April 18 Good Friday
April 21 Easter Monday
April 25 ANZAC Day
June 9 Queen's Birthday
October 6 Labour Day
December 25 Christmas Day
December 26 Boxing Day
January 1, 2015 New Year's Day

*Please contact your local support team for clarification of holiday hours.