Thomson Reuters Elite Support

Support_Login_440x128_2014Oct

At Thomson Reuters Elite, we are committed to delivering accessible and responsive support and customer care.

Login to the Customer Portal to submit support requests and access the Community, Education Services Hub, Knowledge Base and ASR sites.

If you require access to the Customer Portal or are having issues logging in, please contact the Elite Portal Assistance.

Download the QuickStart Guide to get up and running on the Community.  If you experience any problems creating an account or logging in, please contact us for assistance.

For more support information for a specific Thomson Reuters Elite product, click on one of the links to the left.

Support Holiday Schedule by Region

United States - 2015 Support Holidays
January 1 New Year's Day
January 19 Martin Luther King Day
February 16 Washington's Birthday
May 25 Memorial Day
July 3 Independence Day (Observed)
September 7 Labor Day
November 26 Thanksgiving Day
November 27 Day after Thanksgiving
December 25 Christmas Day
January 1, 2016 New Year's Day

 

Canada - 2015 Support Holidays*
January 1 New Year's Day
April 3 Good Friday
May 18 Victoria Day
July 1 Canada Day
August 3 Civic Holiday
September 7 Labour Day
October 13 Thanksgiving Day
November 11 Remembrance Day
December 25 Christmas Day
December 28 Boxing Day (Observed)
January 1, 2016 New Year's Day

*After hours support will be available to Canadian-based clients during non-Canadian holidays. 
 

EMEA - 2015 Support Holidays
January 1 New Year's Day
April 3 Good Friday
April 6 Easter Monday
May 4 Early May Bank Holiday
May 25 Spring Bank Holiday
August 31 Summer Bank Holiday
December 25 Christmas Day
December 28 Boxing Day (Observed)
January 1, 2016 New Year's Day

 

Asia Pacific - 2015 Support Holidays*
Australia - 2015 Support Holidays
January 1 New Year's Day
January 26 Australia Day
April 3 Good Friday
April 6 Easter Monday
June 8 Queen's Birthday
October 5 Labour Day
December 25 Christmas Day
December 28 Boxing Day (Observed)
January 1, 2016 New Year's Day

*Please contact your local support team for clarification of holiday hours.