Technical Support
Highly trained and experienced support professionals are available via phone, email or over the Web. To ensure consistency and continuity of support for clients throughout their use of ProLaw solutions, an experienced Professional Services team is assigned to each client. When ProLaw clients require support, a qualified member of the Professional Services team will be reached, as opposed to an anonymous, generic help desk.
Additional Support Resources
ProLaw customers can also access a client knowledge base that delivers immediate, online access to software updates, product support, documentation, education courses and technical notes. Other resources include user groups, user conference and a web-based Client Forum where ProLaw users share information using a forum format. Messages can be posted about a variety of ProLaw topics and are grouped for easy reference so that users can share knowledge and stay apprised of the latest news and updates about their ProLaw solution.