Thomson Reuters Elite Clients Capture More Business Opportunities with 24-hour Telephone Reception Service

LOS ANGELES, Jul. 29, 2013 – Thomson Reuters Elite today announced that Moneypenny, an outsourced switchboard provider for businesses throughout the UK, has become an Alliance partner. Moneypenny is a professional 24-hour telephone answering service experienced in looking after calls for the legal sector. Whether Elite clients need 24-hour support for an in-house team, a fully outsourced switchboard solution, or ensured business continuity, Moneypenny provides receptionists that can help.

Endorsed by the Law Society, which represents solicitors in England and Wales, Moneypenny leads the market with regard to service levels, quality of staff, and innovation. The company’s receptionists manage calls for law firms of all sizes, supporting existing teams, and providing fully outsourced telephone reception. Moneypenny receptionists put calls through to clients’ direct dials, mobile phones, and even home phones, while messages can be forwarded via email or SMS.

With Moneypenny, Elite clients have their telephone switchboards staffed at all times, and callers feel as if they are speaking to another well-informed and exceptionally capable member of the in-house team. Moneypenny is proven to improve the client experience and reduce costs, guaranteeing that every call and every business opportunity is captured, 24 hours a day.

“We are thrilled that Thomson Reuters Elite has recognized Moneypenny’s position as the market leader in our industry,” said Moneypenny Commercial Director Joanna Swash. “We provide Elite clients with world-class support, amazing technology, and exhaustive business continuity plans to look after calls with the same care and confidentiality as if they are our own. This even includes flying experienced Moneypenny Receptionists out to New Zealand to look after UK overnight calls during daylight hours. All this means we can say with confidence that our telephone answering solutions are completely seamless, economic and scalable, achieving all that an in-house switchboard does and more.”

The Thomson Reuters Elite Global Strategic Alliance Program provides a one-stop global marketplace that fosters cooperation, streamlines the buy-sell cycle and helps all involved achieve a competitive edge. Elite partners are experienced technology, services and consulting organizations ready to innovate, collaborate and help our clients solve their most pressing business challenges. Visit the Global Strategic Alliance Program to learn more about the benefits of partnering with Thomson Reuters Elite.

About Moneypenny
The UK’s largest service of its type, Moneypenny leads the market with regard to service levels, quality of staff and innovation. With Moneypenny, businesses still have their own telephone switchboards, but they are perfectly staffed at all times. At the very core of Moneypenny’s service is the emphasis placed on the receptionists themselves: individuals clients know and trust. Dedicated to each business they represent, they build lasting relationships with both clients and callers, having a strong sense of ownership for the outcome of each customer contact. For more information, visit Moneypenny.

Elite is the leading global provider of an end-to-end enterprise business management solution, which allows law firms and professional services organizations to run all operational aspects of their firms, including business development, risk management, client and matter management, and financial management. For more information, visit Elite.