THOMSON REUTERS ELITE

Q2 2016 EDITION

Forefront
 

How Can an Extranet Enhance Your Firm's Communications?

Technology has changed the way lawyers and clients are communicating. There are now many different ways to communicate such as email, texting, instant messaging, over the phone, or face-to-face. All of these different methods can get confusing, as different messages are sent over different communication platforms. Without a standard way to communicate, it can mean that messages don’t correspond and are miscommunicated. So shouldn't law firms have one recognized method of communication with their clients?

Yes! A centralized area to exchange information, resources, ideas, feedback, and all information about a case lets the client and anyone working on the case access all of the data from the same place. An extranet can provide a firm with a solution for this, making it ideal for sharing information with clients in any location. Information is accessible on demand, and no one needs to be contacted to share data, which will improve communications and client relationships.

Email is a popular way to communicate; however, it is not always secure for sending confidential information, as the data is often not encrypted leaving it susceptible to intervention. Choosing an extranet that stores and sends files with encryption would mean that information can be communicated securely. An audit trail and the ability to set different security levels for each user means that data about cases is communicated to the right people.

People often reply to all or the sender only, which creates many replies to one email, and the stream gets lost. As a result, deadlines can be missed, as they are hidden away in long threads. Additionally, over the phone or face-to-face communications can cause disparate messages, people may forget the action they need to take, and deadline may be forgotten. Having one centralized place for data sharing provides communication consistency between colleagues, clients, counsel, and suppliers. An extranet eliminates disparate messages or errors, and keeps everyone up to date regarding cases.

Firms should be making the most out of an extranet, as it is an effective way to share information. It enhances company-wide business communication and client relationships by providing on-demand information in one centralized location.

 

Nikec Solutions

Nikec Solutions is a global provider of business solutions designed to increase business efficiency, improve workflows and bottom lines. With over 17 years of in-depth expertise, the company has become a trusted advisor to some of the biggest and innovative legal and professional firms across the globe. Our portfolio includes solutions for cost recovery and print management, extranet and collaboration platform, secure file sharing and the digital binder. Click here for more information.

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