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Exchange • Winter 2015 > Tips and Tricks

Tips and Tricks

The following are tips and tricks to help when using Elite software products.


Why are searches in ProLaw not returning all relevant records?

This problem can occur when the user has inadvertently applied a filter. In ProLaw XII and ProLaw .NET, the filter displays as a small filter icon to the right of the label. To correct the problem, click on the filter icon and select (Clear Filter).

For more information, see ProLaw 2015.1 Getting Started Guide under Filtering Search Grids.

Read ProLaw 2015.1 Getting Started Guide »

When working in Journals, I am seeing errors regarding out of balance – why?

When working in Journals, there are errors regarding out of balance entries similar to the following:

These errors typically occur when there are off-setting cash entries whose dates do not match. These types of entries can sometimes be corrected via the ProLaw interface.

Learn how to fix out of balance errors in Journals »

Thomson Reuters Elite Knowledge Base article 134639: Out of balance errors in Journals

Note: This solution will only work with Cash Entries that are Checks (Payables). If you receive out of balance errors on deposits, voided checks, or accrual entries, please contact ProLaw Support.


What do I do when the Task Scheduler jobs fail to initialize?

When attempting to view the properties of a job in Task Scheduler, jobs will not run and the following error is received: General page initialization failed.

The specific error is:

0x80090016: Keyset does not exist
An error has occurred attempting to retrieve task account information. You may continue editing the task object, but will be unable to change task account information.

This occurs when the crypto service folder files become corrupt.

To solve this issue, deleted the \Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\S-1-5-18 folder, and restart the crypto service.


How can I learn more about Currency Code and Reporting Currency?

The Currency Code process is used to configure firm currencies. The Reporting Currency check box is used for reporting purposes throughout 3E.

Learn more about using Currency Code and Reporting Currency in 3E »

Design Gallery

Is it possible to use native images with Visual Designer?

To use native images, just choose the "Sub-Document Link | Image Link" option from the Insert tab. This will allow you to insert a native image file such as a JPG or PNG into your Design Gallery component output.


I want to learn how to create Multi-Precedent templates – how can I do this?

If several letters or documents are usually created at the same time, they can be automatically generated together by selecting a single, special Precedent item: the Multi-Precedent, to which all of them have been linked.

Each of the Precedents to be included in the Multi-Precedent must have been created and saved in the system prior its creation. For example, in the case of a residential purchase, a Multi-Precedent may include a letter to the Client, an acknowledgement letter to the Estate Agent and the terms and conditions of the firm overseeing the Conveyancing.

Learn more about Multi-Precedents »

Business Development Suite

When I run Custom Reports in Business Development Premier I receive an error - how can I solve this?

Learn the correct process for creating Custom Reports in Business Development Premier, as well as how to solve the 'rsprocessingaborted' error that you may see when running a custom report.

Learn about Custom Reports in Business Development Premier »

How do I solve the Contact Manager error 1021 received when syncing with Outlook?

When launching Outlook or syncing between Outlook and Business Development Suite, the following error (1021) message is received:

An error has occurred in Contact Manager. If this problem persists, please contact your systems administrator.

The best method for troubleshooting 1021 errors is to verify the user's:

  • Outlook account in the Marketing Center
  • Outlook Login Type in the user’s desktop settings

If the error still remains, analyze the Outlook Exception Log file for any additional indication as to the source of the error.

Learn how to verify the user's Outlook account »


For more tips and tricks, visit the Knowledge Base at If you have a tip or trick you would like to see in upcoming issues or you were able to use one or more of the tips and tricks above, please contact Jillian Loustaunau.