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Exchange eNewsletter
Exchange • Fall 2014 >Elite Knowledge Base

Save Time and Maximize Your ProLaw Investment Using the Elite Knowledge Base

Last month Elite hosted two webinars to equip ProLaw clients with tips for using the Knowledge Base more effectively. Now available on-demand, these free, one-hour sessions help ProLaw users reduce support calls, educate team members, and simplify and expedite tasks by leveraging the Knowledge Base.  The Knowledge Base is a single resource for education, answers, and troubleshooting, all available 24/7.

If you weren’t able to join us for the webinars and want to learn more about effective approaches for using the Knowledge Base, you can access recordings of the sessions below at your convenience. Note that Webinar 1 is not a prerequisite for Webinar 2; however, if you are new to the Knowledge Base, it is recommended that you watch Webinar 1 prior to Webinar 2.

Webinar 1: Discover the Thomson Reuters Elite Knowledge Base

  • What is the Knowledge Base?
  • What's in it?
  • Why should you use it?
  • How do you access it?
  • What's the best way to navigate through the different areas?

Webinar 2: Finding content in the Thomson Reuters Elite Knowledge Base

  • Take an in-depth tour of how to use the Knowledge Base
  • Learn how to effectively search for content using key terms only or in conjunction with the different search methods and filters
  • Explore the different places to search and when it is best to use one place over another
  • Get search tips and tricks along the way
  • Time will be allotted for your questions!

Access the archived webinars by following the instructions below:

  1.  Log into the Thomson Reuters Elite Knowledge Base at http://kb.elite.com.
  2. Click the Customer Login button and then enter your Contact/Customer Number and KB Password.
  3. Once logged in, enter one of the KB article numbers below in the Search field and click the Search button:

    133064: Webinar 1: Discover the Thomson Reuters Elite Knowledge Base

    133066: Webinar 2: Finding Content in the Thomson Reuters Elite Knowledge Base

Note: These two articles were added to the parent KB article 117124: ProLaw Webinars.