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Exchange • Winter 2013 > Company News >Support Ending for Document Studio 5.7 and 5.8

Support Ending for Document Studio Versions 5.7.x and 5.8.x

This notice is to inform you of the support end dates for Document Studio versions 5.7.x and 5.8.x. This notice also pertains to products formerly branded Whitehill Enterprise, Whitehill Bill, and Whitehill Report.

  • Support for Document Studio 5.7.x will end on December 31, 2013. NOTE: Patch releases previously created will be provided for this release series up until the support end date. However, no new patch releases are currently being created (this has been in effect since September 2011).
  • Support for Document Studio 5.8.x (including patch releases) will end on December 31, 2014.
  • NOTE: Support for Elite Document Studio 5.6.x (and prior versions) ended on December 31, 2011.

If you are using an unsupported version or a soon to be unsupported version, we highly recommend you upgrade to the latest available version of Document Studio. You also may use this opportunity to consider migrating to Design Gallery for your document automation needs. Please contact your Account Manager to discuss upgrade and migration options.

Identifying Your Product Version

In order to confirm whether the upcoming end of support will affect you, follow these three steps to determine your current Document Studio product version:

  • Open the folder where the product is installed.
  • Right click on the Convert.exe file and choose Properties.
  • Click the Version tab and note the File version specified.

Identifying Next Steps

If you are using Document Studio 5.8.x or a prior version, contact your Account Manager to discuss upgrade or migration options and how Thomson Reuters Elite can assist you in the process. If you are unsure of your account manager, please call +1 424 243 2100.

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