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Exchange • Spring 2013 > Company News >Support End for Versions 2.4.x and Prior of Design Gallery

Support End for Versions 2.4.x and Prior of Design Gallery

Support End for Versions 2.4.x and Prior of Design Gallery This notice is to inform you of the support end dates for Design Gallery versions 2.4.x and prior. This notice also pertains to product formerly branded as Kleinmundo Datalenz.

  • Support for version 2.4.x of Design Gallery will end on April 1, 2014.
  • As previously announced, support for versions prior to 2.4.x will end on December 31, 2013.

NOTE: Patch releases previously created will be provided for these release series up until the support end date. However, no new patch releases are currently being created for releases prior to 2.5.x.

If you are using a soon to be unsupported version, we highly recommend you upgrade to the latest available version of Design Gallery. Please contact your Account Manager to discuss upgrade options.

Identifying your product version

In order to confirm whether the upcoming end of support will affect you, follow these steps on your Design Gallery server environment to determine your current product version:

  1. Go to the Windows 'Services' and locate the 'Datalenz Production' or the 'EDGServer' service.
  2. Right click and open 'Properties'.
  3. On the 'General' tab, locate the 'Path to executable'.
  4. Open the folder where the executable is located.
  5. Right click on the executable and choose 'Properties'.
  6. Click the 'Version' tab and note the 'File version' specified.

Identifying next steps

If you are using a version of Design Gallery 2.4.x or prior, contact your Account Manager to discuss upgrade options and how Thomson Reuters Elite can assist you in the process. If you are unsure of your account manager, please call +1 424 243 2100.


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