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Lewis Silkin Deploys ELITE 3E to Enhance Client Management
Leading UK law firm Lewis Silkin has officially deployed ELITE 3E. Lewis Silkin selected 3E to replace the firm’s legacy financial management system, which was no longer supporting the firm’s strategic direction or providing essential management information. The full service firm with a staff of 277 provides commercial legal services in the departments of Corporate, Property, Employment & Incentives, Litigation & Dispute Resolution, Media, Brands & Technology and Housing & Construction.
According to Edward Gordon-Hall, director of finance and administration at Lewis Silkin, “We’ve invested in 3E because it will enable us to drive efficiency throughout the firm, improve client management and ultimately increase profitability. We are particularly excited about giving our lawyers access to comprehensive and easily accessible client and matter information through a single tailored dashboard on their desktops, which additionally provides real-time KPIs that empower fee earners in the management of their own performance.”
Martin Hakiel, project manager who was responsible for the successful delivery of the project for Lewis Silkin, worked closely with the Elite team. Martin said, “We could clearly see the technology advantages of 3E and in particular the configurability of the software to support the firm’s strategic objectives. We were highly impressed by the professionalism, knowledge and collaborative approach of the Elite staff on the project.”
Efficient business processes, powered by an advanced software platform, play an important part in increasing efficiency and enhancing client service. “3E is both an advanced application suite and a development platform that allows us to integrate it with our other core business processes, such as our document management and CRM systems,” said Jan Durant, director of IT at Lewis Silkin. “Plus, 3E’s comprehensive real-time reporting and business intelligence capability will allow us to enhance and improve business processes over time.”
“Lewis Silkin has a great reputation of adopting leading edge technology to support clients and staff,’’ said Kim Massana, senior vice president and general manager of Elite. “We are thrilled to partner with Lewis Silkin and help ensure 3E supports its longer term strategy.”